Returns
Merchandise can be returned for refund or exchange within 14 days from the delivery date. Returns must be pre-authorized by emailing at gems@jewelryconceptla.com. Merchandise showing any signs of wear, resizing, or damage will not be accepted and returned to the sender. Special/Custom orders are non-refundable and cannot be exchanged.
Please make sure your return is packed securely in its original packaging as we are not responsible for any damages incurred during transit. Once your return has been received and accepted, you will be notified via email. Please allow 5-7 business days for your return to be processed and credited to the original form of payment. We will proceed with the refund to the original form of payment, excluding shipping fees. Please note that this return policy may change from time to time. We reserve the right to make any changes without prior notification.